Store Points

Overview

Store points live only in the store base currency. One whole point unit equals one major unit of that currency.

Merchant settings: Marketing → Points

https://app.orderinchat.com/en/store/points

Help:

https://orderinchat.com/en/help/store/store-points

Do not open shop.orderinchat.com/store/points — that is not the merchant page (you will see a “not found” page). Use the app URL above (locale optional for English: /store/points).

One points product

On Marketing → Points, click Create points product to create the single catalog item customers buy to load points (only one per store). We pre-fill images, descriptions, SEO, and 11-locale translations automatically.

• Until that product exists, My Points hides Buy and Transfer for customers.
• Keep the product priced at 1 unit of your base currency. Checkout quantity sets how many points they receive (1 unit = 1 point).
• After payment, credits = paid amount converted to base currency (whole units).

Signup bonus (new accounts)

On Marketing → Points, set Signup bonus for new accounts (whole units in base currency).

• Credited once when a customer creates a new shop account (email, social login, etc.).
• Uses Default expiry (days) unless you change settings later.
• Use carefully — customers can spend these points as checkout discounts.

Optional purchase quick picks (collapsed advanced section) add chips on the buy flow; they are not signup grants.

Earn campaigns vs signup bonus

Earn campaigns award points from orders. Signup bonus is a one-time grant on account creation only.

Default expiry

On Marketing → Points, set Default expiry (days) (e.g. 365).

• Purchase credits and earn campaigns without their own expiry use this default.
• Each earn campaign can set its own “expire after (days)”; if empty, the default applies.

Transfer

When transfer is enabled and a points product exists, customers email a claim link (24 hours). Unclaimed transfers return to the sender.

Earn campaigns

Target cart / products / categories / brands / tags / badges. Credits are in the store base currency.

Redeem

Only when checkout currency equals the store base currency.

Customer balances

Open Marketing → Points → Customer balances (/store/points?tab=balances).

• Each row shows the customer, their spendable balance in the store base currency and the date of their last points movement. Points reserved by open (unpaid) orders are already deducted and shown below the balance.
• Search by name, email or phone. A search also finds customers who have no points yet, so you can grant points to anyone.
• Only customers with a balance hides customers whose points are used up or expired.
• Export CSV downloads every row that matches the current search and filter (one line per customer and currency).

Manual adjustment

Click Adjust on a row.

1. Choose Add points or Deduct points and enter the amount in the base currency (cents allowed, e.g. 2.50).
2. Enter a reason (required). It is saved with your name in the points history for your team; the customer does not see it.
3. Save adjustment. The new balance appears right away.

• Added points use the default expiry from the settings.
• A deduction cannot take more than the spendable balance; it uses the points that expire first.
• Only the store owner or an admin can adjust points. Every adjustment appears in the customer's points history as a manual adjustment.