Communication
Messenger Inbox
Reply to Facebook Messenger conversations from the OrderInChat inbox.
Overview
Inbox → Messenger (/en/inbox/facebook) shows Facebook Messenger threads linked to your Meta integration.
Requirements
- Meta / Facebook connection via WhatsApp Business / Meta integrations flows
- Page permissions granted during Embedded Signup / Meta linking
One Facebook Page per store
Each OrderInChat store connects one Facebook Page for Messenger. Multilingual chats work on that single Page (AI detects language).
If you need a second Facebook Page for another language or brand, open a second OrderInChat store and connect it there. Multiple Facebook Pages on one store are not supported.
Usage
Same inbox patterns as WhatsApp: select a conversation, reply as staff, or use AI where enabled. Channel-specific limits follow Meta Messenger policies.
The conversation list shows the newest conversations first, 50 at a time; scroll to the end (or press Load more) for older ones. The search box (name, @username or last message) looks through all conversations, not only the loaded ones, and a link to a specific conversation opens it even when it is not on a loaded page.
