Help Center

Overview of store activity, inbox shortcuts, and key metrics after login.

Welcome to OrderInChat — set up WhatsApp commerce, storefront, payments, and AI.

How to use the public Help Center, AI Chat, and Contact Support.

Custom system instructions that shape how your store AI speaks.

Choose text, voice STT/TTS, Live/Realtime, and document-reader models per role — with safe fallbacks.

Inspect AI credit usage by request / channel.

Manage subscription, AI credit wallet, trial vs paid plans, commission policy, and usage (1,000 credits = $1).

Create store blog posts, use Generate AI with URLs and documents, and publish for SEO.

When customer chat AI is weak or inconsistent — add better data, keep sources aligned, and only then adjust models.

Upload documents the store AI uses to answer customer questions.

Connect Facebook, Instagram, and LinkedIn for blog auto-post and Create & Send.

Follow store website and phone calls live, read them in your language and steer the AI assistant.

Embed or configure the storefront / site chat widget.

Design WhatsApp Flow screens and bind them to your store data.

Review customer submissions from WhatsApp Flows.

Handle Instagram Direct messages in the unified inbox.

Owner and staff phones get Panel AI on the store WhatsApp number — orders, products, bookings, and more by text.

Campaign-style outreach using templates and approved messaging paths.

Create and manage WhatsApp message templates for outreach outside the 24-hour window.

Reply to Facebook Messenger conversations from the OrderInChat inbox.

Create, translate, publish, and use structured forms inside WhatsApp.

Manage WhatsApp customer conversations, AI mode, and the 24-hour messaging window.

How OrderInChat turns customer voice notes into the same AI brain as text — STT, reply, TTS (≤90s).

Connect Xero, QuickBooks Online, or Zoho Books and create one invoice for every paid order.

Let the AI answer signed-in customers from your own system — in chat and in widget voice calls — without handing your customer data to OrderInChat.

Connect Shopify, WooCommerce or Etsy and mirror live commerce data into OrderInChat.

Connect your Meta ad account, read spend and results, and let the assistant manage campaigns with your approval.

Sync products to Meta Commerce catalog for WhatsApp / Instagram shopping.

Connect WhatsApp Business via Meta Embedded Signup.

Manage your login profile, security, and personal preferences.

Store and messaging analytics available in the dashboard / analytics views.

Configure AI instructions, knowledge, voice, channels, and support procedures in one Assistant hub.

Review seven days of store configuration changes and restore supported store settings.

Let your AI assistant answer the voice calls customers make to your WhatsApp Business number.

Connect Claude or ChatGPT to your OrderInChat store with one MCP URL.

Upload, organize, preview, reuse, and clean up your store images, videos, and documents.

Your own Twilio phone numbers answered by your AI assistant, or your existing number forwarded to them.

For customers: connect your AI assistant to OrderInChat stores, find products, build a cart and pay on the store's website.

Invite teammates and assign Owner, Admin, or Agent roles.

An AI assistant that answers voice calls from your store website and app.

Automate store workflows with triggers, actions, and live catalog lookups.

Manage bookable services, availability, and appointment orders.

Create coupons and control how promotions appear across your storefront.

Review open and abandoned carts; follow up, share, or create payment links.

Organize how products are grouped or presented in catalog views.

Browse Customer 360 profiles, timelines, tags, bookings, and WhatsApp create flow.

Inventory locations and the stock table — stock per location, sales speed, weight and volume, CSV export.

See which content is translated, what changed, and translate what is missing — with the credit estimate first.

View, fulfill, and manage customer orders.

Detailed product editing: media, variants, SEO fields, and publishing.

Feed URLs for Google Shopping, Facebook and Instagram, Pinterest, TikTok, Bing and ChatGPT.

Create and manage products, variants, images, and inventory.

Base-currency store points — one product to buy, transfer by email, earn from campaigns, redeem at checkout.

Assign and track internal store tasks for your team.

Configure the first message customers see when starting a chat.

Connect Gmail, Outlook, custom SMTP, or Amazon SES so OrderInChat can send order, notification, and marketing emails from your address.

Customize transactional emails with AI, store branding, BCC, marketing drip sequences, and custom templates for automations.

Turn parts of the panel on or off for your store — nothing is deleted.

Pick how to start a new store — move your website, set up by chatting, add a first product or start from a sector template.

Customize order invoice layout, sections, and translations.

Enable Stripe, PayPal, Iyzico, or bank transfer — and understand storefront currencies vs gateway charge currencies.

Create shipping profiles and ordered rules (weight, price, or quantity) with country targeting and return addresses.

Edit storefront pages, Shop blocks, campaign sections, previews, and shared design variables.

Set up your store in seven steps — identity, languages and money, contact and opening hours, brand, selling rules, assistant and going live — then edit any section on its own.

Configure tax rates and whether prices include tax.