Help Center & AI Chat

Help Center

The Help Center at /en/help is public — anyone can read merchant guides without signing in. Articles cover store setup, WhatsApp, payments, shipping, billing, inbox, AI features, and more.

Use the language picker in the header to switch among 11 locales. Go to App opens your dashboard in a new tab.

AI Chat

AI Chat is available to everyone (no sign-in required).

• Answers are grounded on Help Center articles. If you are signed in, answers may also use a snapshot of your store’s live settings.
• Replies match the language of your question.
• Topics must be about OrderInChat / the product. Off-topic questions are politely declined.
• A short math check may appear only when a message looks like spam or a bot (example format: 47 + 3 =). Normal product questions are not challenged.
• Closing the chat window does not erase your thread — it is stored in your browser for that locale.

Billing

AI Chat does not use your store AI credits. OrderInChat covers the cost; usage limits apply.

Commission on sales

OrderInChat does not take a commission on ordinary product sales through your store or WhatsApp checkout. You pay a subscription (or free trial) and optional AI credits. Payment processors may charge their own fees separately.

Optional exception: if you enable Stripe Connect / AI-assisted commerce, OrderInChat may charge a small platform fee only on those AI-assisted sales (shown under Payment Setup). Direct store sales stay fee-free from OrderInChat.

Contact Support

Contact Support opens a ticket to the OrderInChat team. Eligibility:

• You must be signed in to your store on OrderInChat (any team role)
• Any plan works — free trial / free / paid (no paid Stripe subscription required)
• Trial merchants are welcome — we want to help you succeed

For how-to questions, prefer Help articles or AI Chat first. When you ask for live support in AI Chat and describe your issue while signed in, a ticket may be created automatically.

Tips for better answers

1. Ask about a specific screen or setting (e.g. “How do I connect Gmail for store email?”)
2. Include your language preference by writing in that language
3. Open linked articles from the AI reply for full step-by-step detail