Orders

Overview

Sales → Orders (/en/store/orders) lists checkout orders from WhatsApp, storefront, and payment links.

Typical workflow

1. Open an order to see line items, customer, shipping, payment status
2. Update fulfillment status as you ship / complete
3. Use payment / invoice tools when available on the order detail

Notes

• Payment method availability depends on Payment Setup
• Shipping quotes use Shipping profiles/rules
• Abandoned carts are under Sales → Carts, not Orders
• Card payments in another currency: when a customer pays by card (Stripe) in their own currency, the order detail shows the charged amount and the exchange rate used. Order totals stay in your store currency
• Source: every order shows where it came from (Web store, WhatsApp, Instagram, Facebook, Catalog, Panel or ChatGPT). Orders placed through ChatGPT Instant Checkout get the ChatGPT badge. Filter the list with the Source menu; the CSV export has an order_source column, and the dashboard shows Orders by source