Email Configuration

Connect Gmail, Outlook, custom SMTP, or Amazon SES so OrderInChat can send order, notification, and marketing emails from your address.

Overview

Store settings → Email (/en/store/email-config) stores one SMTP configuration per store. This page is outgoing transport only (From address / SMTP). OrderInChat uses these settings to send mail — you will not see or manage incoming mail here. Edit order email content and marketing sequences on Email Templates.

Setup

Open Store settings → Email
Choose a provider preset:
- Gmail (simple transactional)
- Amazon SES (recommended for bulk / marketing drips)
- Custom SMTP (Spacemail, Hostinger, GoDaddy, and others)
- Outlook (SMTP is often blocked — prefer Gmail, SES, or custom)
Fill:
- From email / From name
- Provider credentials (App password, SES SMTP user/password, or SMTP password)
- Host / port / SSL (Gmail port follows the SSL toggle; SES host is set from the AWS region)
Turn on Activate Configuration
Save, then Send test email

Gmail

Enable Google 2-Step Verification
Create an App Password
Use that password here (not your normal Google password)

Custom SMTP

If your mailbox is on Spacemail, choose Custom SMTP and use:

Setting	Value
SMTP host	`mail.spacemail.com`
Port (SSL/TLS)	`465` (recommended; turn on SSL/TLS)
Port (STARTTLS)	`587` (SSL/TLS off / STARTTLS)
Username	Full Spacemail address
Password	Mailbox password

The page includes a Spacemail preset that fills host mail.spacemail.com and port 465. Confirm the same values in Spacemail Manager → mailbox → IMAP/SMTP/POP3 if needed.

Other common providers (also available as presets on the page):

Provider	SMTP host	Port
Hostinger	`smtp.hostinger.com`	`465`
GoDaddy	`smtpout.secureserver.net`	`465`
Yahoo	`smtp.mail.yahoo.com`	`465`
iCloud	`smtp.mail.me.com`	`587`
Zoho	`smtp.zoho.com`	`465`

Amazon SES (bulk / high volume)

Use SES when you send marketing sequences (abandoned cart, welcome drips) or large volumes.

Open the Amazon SES console and pick a region
Verify your domain (recommended) or From email under Identities
If the account is in the SES sandbox, request production access (sandbox can only mail verified recipients)
Create SMTP credentials in IAM — copy the SMTP username and password (not your AWS console login)
On this page choose Amazon SES, select the same region, paste SMTP username + password, and a verified From address
Save, activate, and send a test

The expandable How to set up Amazon SES SMTP help on the page mirrors these steps.

Images in emails (e.g. store logo) are embedded in the message so email apps display them without loading them from the web.

What emails are sent (when active)

Trigger	Recipients
New order	Customer “Order Received” + store “New Order”
Order status update	Customer status email (often alongside WhatsApp)
Team invite	Invitee
Task notifications	Assignees
Billing alerts	Store owners (platform / credit notices)
Marketing drips	Customers (when enabled on Email Templates)
Test	Address you enter on this page

Without an active config, some emails may be sent from a default OrderInChat sender (not your brand address).

Important distinctions

This page is outgoing only — it does not show an inbox or receive customer replies.
Store Setup → Contact → store email is a display / contact field — not SMTP credentials.
Marketing drip schedules live on Email Templates; this page only provides the sending connection.
There is no separate Reply-To field on this page.

FAQ

Can I send customer mail from my own address?
Yes — configure and activate SMTP/SES on this page, then send a test. Transactional and (when enabled) marketing emails use that From address when the config is active.

Will I see incoming mail here?
No. These are outgoing server settings only. Read replies in your normal mailbox (Gmail, Spacemail webmail, etc.).

Why Amazon SES for marketing?
Gmail/Outlook personal accounts are not built for bulk. SES is designed for volume, reputation, and deliverability.