Chat Widget

Overview

The chat widget lives under Channels & integrations → Widget (/en/settings/widget). It lets shoppers start a conversation from your storefront or website.

Typical setup

1. Open Channels & integrations → Widget
2. Configure appearance and behavior for your store
3. Publish / embed as instructed on that page (storefront stores often load it automatically when enabled)

Notes

• Widget traffic still lands in your Inbox once messaging channels are connected
• Branding follows Store Setup logo / colors where applicable
• Show the OIC character (Appearance → under Button icon; on by default for new stores, stores set up earlier keep their saved choice): the animated OrderInChat assistant is the chat button — the bare character, no badge — and also appears on the welcome screen, next to the input and in the top-left corner of the newest AI answer (it moves to each new answer; it listens while the shopper types and talks when the answer arrives), and jumps for joy on the payment-success page. Clicking it says a short line for shoppers in their language. Turn it off if shoppers should only see your own brand
• Phone icons in the chat (Appearance → under Button icon → Voice call button, on by default): one switch for both places where customers start a call with the AI — the large phone on the welcome screen and the phone in the chat header. Off hides both (text chat stays; a call already running keeps its control). Phone icon position: Left replaces the chat icon; Right puts the phone just after the AI model menu when the chat has one (panel chat), otherwise among the header buttons