Delete your OrderInChat account

Delete your account in the app

1. Open the OrderInChat app, or go to app.orderinchat.com, and sign in.
2. Open Account Settings from the menu (Account).
3. Scroll to Danger Zone and tap Delete Account.
4. Type the confirmation phrase DELETE MY ACCOUNT, tell us why if you like, and confirm.

You are signed out on every device at once, and we email you a confirmation with a link to restore the account within 30 days.

Want a copy first? Under Account Settings → Your data, choose Download my data before you delete.

Open app.orderinchat.com

What is deleted, and what is kept

Right away

Your account is closed and you are signed out everywhere. Every store you own alone is closed with it: it stops answering messages and calls, and its AI, automations and scheduled posts stop. A store you share with another owner stays open; only your access is removed.

For 30 days

Nothing is erased yet, so you can change your mind: use the restore link in the confirmation email and your account and stores come back as they were.

After 30 days

Your account and every store you own alone are permanently deleted with their data: profile and sign-in details, team memberships, products, orders, invoices the store issued, customers, conversations, files and settings.

What may be kept

OrderInChat’s own invoices and payment records for your subscription and AI credit purchases are kept for as long as tax and accounting law requires; our payment processor, Stripe, also holds these records. A short security record that the deletion took place (account email and dates) stays in our audit log. Payment providers your stores used, such as Stripe and PayPal, keep their own records of those payments under their own terms.

Ask for deletion without signing in

If you cannot sign in, email info@orderinchat.com from the email address of your OrderInChat account with the subject Account deletion request. Add your store name if you have one. We may ask you to confirm that the account is yours, then delete it the same way: closed at once, permanently deleted after 30 days.

No longer have that mailbox? Write from another address, tell us the account email, and we will ask for proof that the account is yours.

Email a deletion request

Delete some of your data and keep the account

You do not have to close your account to remove data:

• Delete conversations, customers, products and other store data in the panel at any time.
• Disconnect WhatsApp, Instagram, Messenger and other channels under Integrations.
• For anything you cannot delete yourself, such as social comments and automatic replies, email info@orderinchat.com with the subject Data deletion request and list what to delete.

We reply within the time the law sets (one month in the UK and EU) and confirm by email when it is done.

Email a data deletion request

Customers of a store

Bought from a store that uses OrderInChat? Download your data and delete your store account on that store’s account settings page: your profile is anonymised and your sessions are deleted, while order records the store must keep for legal reasons stay with the store. You can also ask the store, or email us.