Email sequences: post-purchase, win-back and review request
Three more marketing sequences now send on their own, in each customer’s language and only to customers who agreed to marketing.
Changelog
What we shipped, newest first
Real releases from the product.
Phone line on every plan, with your own Twilio numbers
Connect your own Twilio account in the panel for free and choose the numbers your assistant answers — on every plan, in any country Twilio serves. The assistant can also answer calls to your WhatsApp Business number. Simultaneous calls are 2 USD a month each, one pool for phone and WhatsApp calls; Twilio bills numbers and carrier minutes to your own account.
Join a live call by voice
From Inbox → Calls, staff join a call from the browser. The AI goes quiet, keeps listening and picks up again when you leave.
Storefront SEO for every store
Each storefront serves robots.txt, sitemap.xml and llms.txt, with structured data on the home page, products and FAQ.
Talk to Panel AI by voice
Start a voice call with the panel assistant from the panel chat; the transcript lands in the chat.
Inbox channel tabs and the customer pane
WhatsApp, Messenger, Instagram, web chat and calls as tabs in one inbox, with the customer’s last order and open cart beside every chat.
Refreshed panel and Meta Ads screen
Panel pages are moving to one consistent layout in waves, starting with settings, integrations and store pages. New Meta Ads screen under integrations: connect an ad account to see spend, results and campaigns, and pause or resume them; every change waits for your approval. Account connection opens up as Meta’s app review completes.
Inbox channel tabs and Customer 360
WhatsApp, Messenger, Instagram, web chat and calls are now tabs at the top of one Inbox. Next to the conversation, the Customer 360 pane shows the customer’s orders, bookings, open cart and AI brief, with a link to the full profile.
More phone calls at once
Add simultaneous phone call slots for 2 USD a month each, on every plan.
Voice assistant and phone line (beta)
The AI answers calls from your website and your own phone number with the same tools as chat; every call lands in Inbox → Calls.
Shop with Claude
Shoppers connect Claude to OrderInChat stores, search the live catalog, build a cart and pay on the store.
Store name, slogan and shipping rates
Choose whether name and slogan show on the storefront; shipping rates by weight or count are faster to set.
Smoother booking conversations
The AI assistant remembers the service, day and time a customer has already chosen, so nobody is asked for the date twice.