One Conversational Commerce platform. Three plans. Zero commission.
The whole product is in every plan, including unlimited voice calls from your website. Plans scale by monthly AI credits. 1,000 credits = 1 USD.
Billed monthly via Stripe · cancel any time · free trial with 1,000 AI credits, no card needed
Starter
Launch AI sales and support on every chat channel.
- 9,000 AI credits a month
- WhatsApp, Instagram, Messenger, web chat
- Voice calls on your website, unlimited
- WhatsApp calls answered by the AI; your own Twilio number connected for free
- Simultaneous phone calls: 2 USD a month each
- Chat assistant and Panel AI
- Storefront, catalog, bookings, payments
- Automations, marketing, integrations, MCP
Pro
More credits for a busier inbox and phone.
- Everything in Starter
- 20,000 AI credits a month
- More room for a busy inbox and phone line
Ultra
The largest credit pool for high volume.
- Everything in Pro
- 42,000 AI credits a month
- The largest monthly credit pool
- 0%
- commission on your sales
- 1,000
- AI credits on the free trial, no card
- 24/7
- answers on chat and phone
- 55
- storefront languages; panel and Help in 11
Compare every feature
Plans differ only by price and monthly AI credits. Everything else is in every plan. The free trial runs the Starter features with 1,000 AI credits, no card needed.
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| Feature | Starter10 USD / month | Pro20 USD / month | Ultra40 USD / month |
|---|---|---|---|
| Plan and usage | |||
| Monthly price | 10 USD | 20 USD | 40 USD |
| AI credits included every month | 9,000 | 20,000 | 42,000 |
| Extra AI credits any time, or automatic top-up (1,000 credits = 1 USD) | ✓ | ✓ | ✓ |
| Commission on your sales | 0% | 0% | 0% |
| Products in the catalog | 100 | 100 | 100 |
| Team seats included (more: 3 USD a month each) | 1 | 1 | 1 |
| Media storage included (more: 3 USD per GB a month) | 1 GB | 1 GB | 1 GB |
| Channels and inbox | |||
| WhatsApp on Meta’s official platform, with the number customers know | ✓ | ✓ | ✓ |
| Instagram DMs and Facebook Messenger | ✓ | ✓ | ✓ |
| AI chat on your website, WordPress site or Shopify store | ✓ | ✓ | ✓ |
| WhatsApp voice notes understood and answered | ✓ | ✓ | ✓ |
| One shared inbox for every chat and call, with team hand-over | ✓ | ✓ | ✓ |
| AI staff | |||
| Chat assistant that sells, books and supports around the clock | ✓ | ✓ | ✓ |
| Panel AI: run the store by chat, by voice or from your own WhatsApp | ✓ | ✓ | ✓ |
| Choose Claude, ChatGPT, Gemini or Grok per job, or a ready profile | ✓ | ✓ | ✓ |
| Knowledge base and procedures the AI answers from | ✓ | ✓ | ✓ |
| AI memory of each customer, erasable per customer | ✓ | ✓ | ✓ |
| Voice and phone line | |||
| Voice calls from your website | Unlimited | Unlimited | Unlimited |
| WhatsApp calls answered by the AI | ✓ | ✓ | ✓ |
| Your own Twilio number connected | Free | Free | Free |
| Simultaneous phone calls | 2 USD a month each | 2 USD a month each | 2 USD a month each |
| Every call transcribed and summarised; join a live call from the browser | ✓ | ✓ | ✓ |
| Store and catalog | |||
| Your own store on your own domain | ✓ | ✓ | ✓ |
| Storefront languages (interface built in for 11, translated by AI for the other 44) | 55 | 55 | 55 |
| Import from your website address: the AI reads it and builds the catalog | ✓ | ✓ | ✓ |
| Shopify and WooCommerce sync: products, stock, orders, customers | ✓ | ✓ | ✓ |
| CSV, Excel and XML import with AI column mapping | ✓ | ✓ | ✓ |
| Meta catalog sync and product feeds for Google, Pinterest, TikTok, Bing and ChatGPT | ✓ | ✓ | ✓ |
| Subscriptions, digital products and bookable services | ✓ | ✓ | ✓ |
| Bookings by staff and service, with deposits, reminders and a waitlist | ✓ | ✓ | ✓ |
| Payments and shipping | |||
| Payments into your own account: Stripe, PayPal or bank transfer | ✓ | ✓ | ✓ |
| Shipping labels bought the moment an order is paid (Easyship, over carrier MCP) | ✓ | ✓ | ✓ |
| Live carrier rates at checkout; rate tables for any other carrier | ✓ | ✓ | ✓ |
| Automation and marketing | |||
| Automations: ten ready templates, or built from one sentence | ✓ | ✓ | ✓ |
| Forms and a full checkout inside WhatsApp (WhatsApp Flows) | ✓ | ✓ | ✓ |
| Email sequences: welcome, abandoned cart, browse, post-purchase, win-back and review request | ✓ | ✓ | ✓ |
| WhatsApp campaigns with approved templates | ✓ | ✓ | ✓ |
| Posts to Facebook, Instagram and LinkedIn | ✓ | ✓ | ✓ |
| AI blog on a schedule | ✓ | ✓ | ✓ |
| Coupons, store points and reviews | ✓ | ✓ | ✓ |
| Meta Ads | Beta | Beta | Beta |
| Integrations and developers | |||
| Accounting: an invoice in Xero, QuickBooks Online or Zoho Books for every paid order | ✓ | ✓ | ✓ |
| MCP server: work with your store from Claude, ChatGPT, Gemini, Grok or Cursor | ✓ | ✓ | ✓ |
| AI shopping: shoppers order from your catalog inside Claude | ✓ | ✓ | ✓ |
| MCP connector with an OpenAPI spec and token: n8n, Make, Zapier or your own scripts | ✓ | ✓ | ✓ |
| HTTP request action in automations, to your own HTTPS address | ✓ | ✓ | ✓ |
| GA4, Meta Pixel and TikTok Pixel with consent mode | ✓ | ✓ | ✓ |
| Control and support | |||
| Roles for owner, admin and agent; you approve AI changes before they go live | ✓ | ✓ | ✓ |
| At zero credits no new AI task starts; every charge itemised | ✓ | ✓ | ✓ |
| Wallet top-ups from 10 to 500 USD, or automatic top-up below your threshold | ✓ | ✓ | ✓ |
| Configuration backups for 7 days; customer data export and deletion | ✓ | ✓ | ✓ |
| Help Center in 11 languages, with an AI you can chat with or call | ✓ | ✓ | ✓ |
| Support tickets and email from our team | ✓ | ✓ | ✓ |
Phone: OrderInChat sells no numbers. Customers who call your WhatsApp number reach the AI. For landline and mobile callers, connect your own Twilio account in the panel for free, pick the number in Twilio and route it to the AI in one click; number rental and carrier minutes are billed by Twilio to you. Each simultaneous phone call is 2 USD a month, on every plan; the AI’s talk time comes from AI credits (250 a minute by default). Website voice calls have two abuse limits (4 calls per IP in 10 minutes, 60 per store per hour). Free trial: phone call slots and credit top-ups need a paid plan.
Add-ons and usage
Monthly add-ons are added to your plan invoice. Add one mid-month and you pay only for the days left; remove one and the unused days come off your next invoice.
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| Add-on | Price | Details |
|---|---|---|
| Your own Twilio number | Free | Every plan. Connect your Twilio account in the panel, pick the number in Twilio (local, toll-free or mobile, in any country Twilio serves) and route it to the AI in one click. Number rental and carrier minutes are billed by Twilio to you. WhatsApp calls need no number at all. |
| Simultaneous phone call | 2 USD a month each | One caller answered at a time per slot, on every plan; shared by phone and WhatsApp calls (WhatsApp calls need at least one); none included, up to 20. Website calls have no limit. |
| AI talk time | From AI credits | 250 credits a minute by default, for website calls and phone calls alike. |
| AI credit top-up | 1,000 credits = 1 USD | 10 to 500 USD at a time into your wallet, or auto top-up when the balance falls below your threshold; on any paid plan. |
| Extra team seat | 3 USD a month each | The owner seat is included. |
| Extra media storage | 3 USD per GB a month | 1 GB is included. |
One platform instead of four separate tools
A chatbot, a phone service, a store builder and a booking app each see a slice of the customer. OrderInChat sees all of it, so the AI can finish the job.
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| Question | Separate tools | OrderInChat |
|---|---|---|
| Where do chats and calls live? | Different apps and logins | One inbox, one customer record |
| Does the bot know live stock and free slots? | Only with custom integration work | Yes, same catalog and calendar |
| Can a call end in a paid order? | Usually a callback | Checkout link to the caller’s WhatsApp |
| How is AI billed? | Per tool, often per seat plus usage | One credit pool, itemised per message and call |
| Commission on sales | Some store builders take a cut | None |
How AI credits and the wallet work
Two balances, one meter. Credits pay for every AI task: replies, voice minutes and Panel AI work. 1,000 credits = 1 USD.
Monthly credits are used first
Your plan adds 9,000, 20,000 or 42,000 credits on the 1st of every month (UTC). Unused monthly credits do not carry over.
Then your wallet
Top up 10 to 500 USD at a time, or switch on auto top-up when the balance falls below your threshold. The wallet balance carries over from month to month.
One itemised bill
Each reply and each call minute appears in Billing with the model that produced it and its cost.
What happens when credits run out
- The AI checks credits before every task. At zero it starts nothing new.
- Customers who write are told the assistant cannot reply right now and can ask for a person; your team sees every chat in the inbox.
- New callers hear a short message and can leave a voicemail, which becomes a ticket. A call in progress ends when the credits run out.
- A task that already ran is billed in full, so the wallet can dip below zero; your next top-up or monthly credits cover it first.
- Top up in Settings → Billing and the AI is back at once, or wait for next month’s credits.
Never Run Dry
AI credits top up from your saved card below a threshold, at most once a day and within a daily limit.
Pricing questions
Is there a free trial?
Yes. Every new workspace starts on a free trial with the Starter features and 1,000 AI credits, no card needed. Subscribe when you are ready; your plan’s monthly credits then take over. Phone call slots and credit top-ups start with a paid plan.
Which plan includes phone calls?
Every plan. The AI answers calls to your WhatsApp number; connecting your own Twilio number is free (number rental and carrier minutes stay on your Twilio bill). You pay 2 USD a month per simultaneous phone call slot. Voice calls from your website are included on every plan, with no limit.
Do you take a commission on sales?
No. Payment providers charge their own fees; we charge none.
What happens when credits run out?
The AI checks credits before every task. At zero it starts nothing new: customers are told it cannot reply right now and can ask for a person, and your team sees the chats. Top up the wallet in Settings → Billing, switch on auto top-up, or wait for next month’s credits.
What is the wallet?
Your prepaid balance for AI credits beyond the monthly allowance. Top up 10 to 500 USD at a time or let auto top-up refill it; it carries over from month to month and needs a paid plan.
Is yearly billing available?
Plans are billed monthly, and you can cancel any time.
Can we change or cancel?
Any time, from Account → Billing. The workspace stays active through the paid period.
Answer every customer in seconds, starting today
Connect a channel, import your catalog, switch the AI on. Most stores take their first order in the chat the same day.