Privacidade e termos

Privacy Policy

About OrderInChat

OrderInChat is a chat-commerce and customer-support platform operated by HomeHome App Ltd, a private limited company registered in England and Wales under company number 14381290, with its registered office at 79 College Road, Harrow, London, HA1 1BD, United Kingdom ("OrderInChat", "we", "us"). Merchants use it to run AI-assisted conversations on WhatsApp, Instagram, Messenger and web chat, a team inbox, storefronts, orders, bookings, automations and integrations. This Privacy Policy explains how personal data is processed when you use the platform — whether you are a merchant (a business customer of OrderInChat), a member of a merchant's team, or an end customer who shops at or messages a store that runs on OrderInChat.

Privacy contact: info@orderinchat.com

Roles: Controller and Processor

• Merchant account data (sign-up, team members, billing, support tickets, platform security and fraud prevention): OrderInChat is the controller.
• End-customer data that a merchant collects through OrderInChat (conversations, orders, bookings, addresses, customer profiles, storefront accounts): the merchant is the controller and OrderInChat is the merchant's processor (service provider). We process it only to provide the service under the merchant's instructions, as described in "Data Processing Terms for Merchants" below.
• End customers should read the merchant's own privacy notice and contact the merchant first to exercise their rights. If you contact us about a store, we will forward your request to that merchant and assist them.

Data We Process

• Account Data: name, email, phone, business details, team membership and roles.
• Authentication Data: hashed passwords, OAuth identifiers (Google, Facebook, Apple), WhatsApp login identifiers, and WebAuthn / passkey public credentials for merchants and, where enabled, storefront customers.
• Apple Hide My Email: if you use Sign in with Apple with Hide My Email, we may store Apple's private relay address (or a stable relay derived from Apple's subject identifier when no email is provided) to operate your account and send transactional messages through Apple's relay. We do not control Apple's relay service.
• Messaging Data: message content, media, voice notes and metadata exchanged through Meta's official WhatsApp, Instagram and Messenger APIs and through web chat, including AI-generated replies and transcriptions of voice messages.
• Storefront, Order and Booking Data: end-customer names, contact details, addresses, carts, orders, bookings, loyalty points and related metadata for stores hosted on OrderInChat.
• Merchant Content: catalog, pages, knowledge-base documents, AI instructions, templates and automations that merchants create or import.
• Billing Data: plan, AI-credit usage and payment records for the merchant's OrderInChat subscription. Card details are handled by our payment providers; we do not store full card numbers.
• Technical Data: IP address, device and browser information, logs, diagnostics and security events.

How We Use Data

• Provide, secure and maintain the platform and the features merchants enable.
• Deliver and receive messages, and generate AI replies, transcriptions, translations and content under the merchant's instructions and settings.
• Bill subscriptions and AI-credit usage, and prevent fraud and abuse.
• Measure reliability and performance and fix errors.
• Send service communications (security, billing, account and support messages).
• Comply with legal obligations and enforce our Terms.

We do not sell personal data, and we do not use end-customer data for our own advertising.

Legal Bases (EU/UK GDPR)

For data where we are the controller we rely on: performance of a contract (providing the service to merchants), legitimate interests (securing, operating and improving the platform, preventing fraud, and service communications), legal obligation (tax, accounting and regulatory requirements), and consent where the law requires it (for example optional cookies). You may withdraw consent at any time without affecting earlier processing. For end-customer data, the merchant determines the legal basis as controller.

AI Features and Automated Replies

• AI features send the relevant content (for example a customer message, conversation history, catalog and knowledge-base excerpts, and the merchant's instructions) to the AI provider that the merchant's settings select, and return the result to the merchant's channel.
• Depending on settings, these providers may include OpenAI, Anthropic, Google (Gemini and Vertex AI), xAI (Grok), Perplexity and OpenRouter, reached directly or through Cloudflare AI Gateway. The list of available models changes over time; current providers are listed under "Sub-Processors" below.
• We use these providers under their commercial API terms. We do not use end-customer or merchant data to train our own AI models, and we do not permit providers to use it to train their general models where their terms let us make that choice.
• AI output can be inaccurate. Merchants are responsible for reviewing their AI configuration and for telling customers that they are talking to an AI system where the law requires it (for example under the EU AI Act). Merchants can switch AI off per conversation and hand over to a human.
• AI replies are automated responses to messages; they do not make decisions that produce legal or similarly significant effects about individuals.

AI Assistants and MCP Connectors

Merchants can connect their store to third-party AI assistants and agents through our Model Context Protocol (MCP) server at mcp.oic.to — for example Anthropic Claude, OpenAI ChatGPT / Codex, Google Gemini, xAI Grok, Cursor or any other MCP-compatible client the merchant chooses.

• Who decides: a connection is created only when a merchant signs in with OrderInChat (OAuth 2.0 with PKCE) or uses the store's MCP token. The merchant chooses the AI client; we do not share store data with AI assistants on our own initiative.
• What the assistant can access: the tools the merchant approves in their AI client, which can read and, where permitted, change store data — including products and categories, orders and order status, customer profiles and addresses, bookings, store pages and theme, coupons, knowledge-base content and support tickets. Each tool is labelled as read-only or as able to change or delete data.
• Once data reaches the AI client, the AI provider processes it under its own terms and privacy policy, under the merchant's account with that provider. Those providers are recipients chosen by the merchant, not our sub-processors.
• Security: OAuth codes are single-use and short-lived; refresh tokens and store tokens are stored as cryptographic hashes; redirect addresses are restricted to known AI clients.
• Billing and logs: each tool call consumes the store's AI credits and is recorded in the store's credit ledger (tool name, credits and time).
• Ending access: owners and admins can revoke every AI assistant connection at once in Settings → MCP → Revoke access, which invalidates all issued tokens; you can also disconnect OrderInChat in your AI client.

Agentic checkout: where a merchant enables it, shoppers can buy through AI shopping agents that use the Agentic Commerce Protocol. The agent platform passes the order and delivery details the shopper provides to the merchant's store through OrderInChat.

Shopping with AI Assistants (OrderInChat Shopping)

Shoppers can connect their own AI assistant (for example Claude or ChatGPT) to stores that enable it, through our shopper MCP server at mcp.oic.to/shop. The shopper chooses the AI client and signs in with OrderInChat.

• What we collect: the email address or WhatsApp phone number the shopper verifies to sign in (a one-time code by email, or a message the shopper sends to the store's WhatsApp number), the store the shopper came from, and a log of tool calls (store, tool, time, IP address) used for security, rate limits and billing.
• Store records: a customer record is created or matched at a store only when the shopper builds a cart there. Each store sees its own carts and the details the shopper enters at checkout, as with any order on its website; stores do not see the shopper's activity at other stores.
• What the AI assistant receives: the public catalog, shipping, return, FAQ and booking information it asks for, and the cart summary and checkout link it creates. It never receives payment details — payment always happens on the store's own website. Once data reaches the AI client, the AI provider processes it under its own terms and privacy policy, under the shopper's account with that provider.
• Who pays: tool calls are paid for by the store from its AI credits, not by the shopper.
• Security: sign-in codes are single-use and short-lived; access tokens expire after one hour; refresh tokens are stored as cryptographic hashes and rotate on use; redirect addresses are restricted to known AI clients.
• Control: shoppers can disconnect OrderInChat Shopping in their AI client at any time and can ask us to delete their shopping identity at noreply@orderinchat.com. Stores can block a shopper from their store.

Sub-Processors

We use the following providers to run the platform. Locations are where data is primarily processed; some providers also process data in other regions.

Infrastructure and communications

• Cloudflare — hosting, CDN, security, media storage (R2), queues and AI Gateway (global network).
• Cloudflare Turnstile — to protect our voice call and chat features from automated abuse, our websites (orderinchat.com, app.orderinchat.com and store pages on shop.orderinchat.com) use Cloudflare Turnstile. Turnstile may process limited technical information about your browser and device (such as IP address, browser signals and interaction data) to tell people from bots. See the Cloudflare Privacy Policy and the Turnstile Privacy Addendum.
• Supabase — primary PostgreSQL database and file storage (EU, Ireland).
• Google Cloud / Firebase — real-time inbox storage and email relay functions (EU, Belgium).
• Amazon Web Services (SES) — transactional email delivery (EU, Ireland); Hostinger — backup email relay.
• Sentry — error monitoring, where enabled (US/EU).
• Web push services (Google, Mozilla, Apple) — browser notifications you opt in to.

Messaging and sign-in

• Meta Platforms (WhatsApp, Instagram, Messenger, Facebook Login, Commerce Catalog).
• Google (Sign-in, Calendar for bookings, Places address autocomplete) and Apple (Sign in with Apple).
• LinkedIn — posting to a merchant's page when the merchant connects it.

AI providers — OpenAI, Anthropic, Google (Gemini / Vertex AI), xAI, Perplexity and OpenRouter, as selected by the merchant's settings (mainly US).

Payments — Stripe and PayPal (OrderInChat subscriptions and merchant checkout), and iyzico (merchant checkout in Türkiye). Merchants who use these for their own sales contract with the provider directly.

Merchant-enabled integrations. When a merchant connects one of the following, data flows to that service under the merchant's own account and instructions: Shopify, WooCommerce, Xero, QuickBooks (Intuit), Zoho Books, Geliver, Easyship, the merchant's own SMTP mailbox, and analytics or advertising tags the merchant adds to their storefront (Google Analytics, Meta Pixel, TikTok Pixel).

We will update this list before a new sub-processor starts processing personal data. Merchants may object to a new sub-processor by emailing info@orderinchat.com; if we cannot address the objection, the merchant may stop using the affected feature or close their account.

Voice Call Abuse Protection

If a voice call with a store's AI assistant on a store website is ended because of insults, threats or repeated pranks (the assistant warns first), we keep keyed hashes of the caller's identifiers — the store customer account (if signed in), the chat visitor ID stored in the browser, a browser fingerprint and the IP address — together with the last turns of the call. We use them only to block new voice calls from that caller at that store for 1 hour, then 3 days, then permanently for repeated incidents; text chat stays available. The store owner can see and lift the block. Incidents are counted over the last 90 days.

International Transfers

We are based in the United Kingdom, and our providers process data in the UK, the EU, the United States and other countries. Where personal data leaves the UK, the EEA or Türkiye, we rely on adequacy decisions (including the EU–US and UK–US Data Privacy Framework where the provider is certified), the EU Standard Contractual Clauses, the UK International Data Transfer Addendum, and, for Türkiye, the standard contracts and safeguards required by Article 9 of the Turkish Personal Data Protection Law (KVKK).

Retention

We keep personal data only as long as needed for the purposes above. Specific periods in the platform today:

• Inbox conversation history: 30 days for contacts without an order; 365 days for contacts who placed an order. Related chat media is deleted at the same time.
• Uploaded chat media in storage: about 3 months.
• Abandoned shopping carts: 30 days.
• Store backups (revision history): 8 days.
• Merchant accounts: when you delete your account, it is scheduled for deletion and can be recovered for 30 days; after that, account and store data are permanently deleted.
• Orders, invoices, billing and credit records: kept as long as tax, accounting and legal obligations require (typically 6–10 years depending on the country), even after an account is closed.
• Security and audit logs: kept as long as needed for security and fraud prevention.

Merchants can delete conversations, customers and other store data at any time; deletion removes them from our active systems, and backups expire on the schedule above.

Security

We use technical and organisational measures appropriate to the risk, including encryption in transit, encryption of stored third-party credentials, hashed passwords and tokens, role-based access, tenant isolation and monitoring. No system is completely secure. If a personal data breach affects data we process for a merchant, we will notify that merchant without undue delay; where we are the controller, we notify the competent authority and affected individuals when the law requires.

Your Rights

Depending on where you live, you may have the right to access, correct, delete, restrict or object to the processing of your personal data, to data portability, and to withdraw consent. We respond within one month (EU/UK), 30 days (Türkiye) or 45 days (US states), and may extend this where the law allows. We may need to verify your identity. Send requests to info@orderinchat.com. End customers of a store should contact the merchant first.

• Merchants can download a copy of their personal data (Account → Your data), delete their account from account settings, and export store customer and order data from the dashboard.
• Storefront customers can download a copy of their data and delete their store account from the account settings page; on deletion their profile is anonymised and their sessions deleted, while order records the merchant must keep for legal reasons remain with the merchant.

United Kingdom and European Economic Area. You may complain to a supervisory authority: in the UK, the Information Commissioner's Office (ico.org.uk); in the EEA, the authority in your country of residence or work.

United States. Residents of California and other states with consumer privacy laws (including Colorado, Connecticut, Virginia, Texas, Oregon and others) may request to know, access, correct, delete and port their personal information. We do not sell personal information and do not share it for cross-context behavioural advertising, and we do not use sensitive personal information to infer characteristics. We will not discriminate against you for exercising your rights. You may use an authorised agent, and you may appeal our decision by replying to it. The categories of personal information we process and their sources and purposes are described in "Data We Process" and "How We Use Data"; we disclose them only to the service providers listed under "Sub-Processors".

Türkiye (KVKK). For data where we are the controller, HomeHome App Ltd acts as data controller under Law No. 6698 and processes data for the purposes and on the legal grounds in this policy. You may exercise your rights under Article 11 of KVKK (including learning whether your data is processed, requesting information, correction, deletion and objection) by writing to info@orderinchat.com, and you may complain to the Personal Data Protection Authority (KVKK). Merchants who send commercial electronic messages to customers in Türkiye are responsible for consent and İYS (Message Management System) registration under Law No. 6563.

Other countries. We honour the rights available under other data-protection laws that apply to you, including Brazil (LGPD), Canada (PIPEDA), Australia (Privacy Act 1988) and Switzerland (FADP).

Deleting Data Received from Facebook, Instagram or WhatsApp

To delete data that OrderInChat received through Facebook Login or Meta's messaging APIs: (1) remove OrderInChat from Settings → Apps and Websites in your Facebook account, (2) delete your OrderInChat account in account settings or disconnect the Meta channels under Integrations, and (3) email info@orderinchat.com with the subject "Data deletion request" to confirm deletion of any remaining data. End customers who messaged a business can ask that business, or us, to delete their conversation data.

Children

OrderInChat is a business service and is not directed at children. Merchant accounts are for adults acting for a business. We do not knowingly collect personal data from children under 13 (or under 16 in the EEA and UK) without the consent required by law. Merchants whose stores are aimed at children are responsible for complying with the laws that apply to them.

Data Processing Terms for Merchants

When we process end-customer personal data for a merchant, these terms form our data processing agreement under Article 28 of the EU/UK GDPR, KVKK and similar laws:

• We process the data only on the merchant's documented instructions (the merchant's use and configuration of the service), unless the law requires otherwise, in which case we will tell the merchant where legally possible.
• Our staff and contractors who access the data are bound by confidentiality.
• We apply the security measures in "Security" and notify the merchant of personal data breaches without undue delay.
• We use the sub-processors listed above under written terms that protect the data, and we remain responsible for them.
• We help the merchant respond to data-subject requests and with data-protection impact assessments where reasonable.
• When the merchant's account ends, we delete the data as described in "Retention", unless the law requires us to keep it.
• We make available the information needed to demonstrate compliance and respond to reasonable audit requests.

Merchants are responsible for having a lawful basis for the data they collect, for their own privacy notice to customers, for obtaining consent for marketing messages and for optional storefront cookies, and for telling customers when they interact with AI.

Illegal Content and EU Digital Services Act

Stores and content on OrderInChat are created by merchants. To report content you believe is illegal or violates our Acceptable Use Policy, email info@orderinchat.com with the web address, an explanation, and your name and email (unless the report concerns child sexual abuse material). We will review reports promptly, tell you what we decided, and explain to the affected merchant why their content was restricted. You can ask us to review the decision by replying to it, and users in the EU may also use certified out-of-court dispute settlement bodies. info@orderinchat.com is also our single point of contact for authorities and users under the Digital Services Act; we communicate in English.

Cookies and Local Storage

On OrderInChat apps (dashboard and marketing site) we use only strictly necessary and functional cookies and local storage:

• Authentication and security: session and CSRF tokens (for example next-auth.session-token, next-auth.csrf-token) to keep you signed in and protect requests.
• Preferences: language (NEXT_LOCALE), theme and dashboard layout settings.
• Local storage: drafts, cached data and preferences kept on your device.

On merchant storefronts we set the cookies needed for the cart, checkout, customer sign-in and the cookie-consent choice (cc_cookie). If a merchant adds analytics or advertising tags (such as Google Analytics, Meta Pixel or TikTok Pixel), they load in a consent-denied state and do not set cookies or send events until the visitor accepts the matching category in the storefront cookie banner (Analytics for Google Analytics; Marketing for advertising signals, Meta Pixel and TikTok Pixel). Visitors can change their choice at any time from the banner's preferences. The merchant remains responsible for the tags they add.

Third-party cookies may be set by Google, Facebook or Apple when you use their sign-in, and by Stripe or PayPal during payment for fraud prevention.

You can also manage and delete cookies in your browser settings. Blocking necessary cookies may stop sign-in or checkout from working.

Changes to This Policy

We may update this policy. We will post the new version here with a new date and, for material changes, notify merchants by email or in the dashboard before the change takes effect.

Contact

HomeHome App Ltd, operator of OrderInChat. Registered in England and Wales, company number 14381290. Registered office: 79 College Road, Harrow, London, HA1 1BD, United Kingdom. Privacy and data-protection requests: info@orderinchat.com

Terms of Service

Important Advisory

Our Recommendation: Operate your business legally and honestly. Comply with all applicable laws, maintain product quality, treat customers fairly, and fulfill your obligations. This is the best way to minimize financial and legal risks for both you and your business.

1. Acceptance

By accessing or using OrderInChat, you agree to these Terms. If you do not agree, do not use the service.

2. Service Description

OrderInChat is a B2B SaaS (Software-as-a-Service) platform providing WhatsApp Business automation, AI‑powered messaging, team collaboration, order management, and analytics tools. The service is designed for lawful business use only.

Business Model: You pay a monthly software subscription (plan tiers with included AI credits) plus optional add-ons such as extra storage or seats. We do not charge commission on your ordinary customer sales. You control your own payment processing—we do not collect, process, hold, or refund payments on your behalf. You are the merchant of record for your own sales. OrderInChat provides software tools only.

3. Accounts

• You are responsible for account security and all activity under your credentials.
• Provide accurate business information and keep it updated.
• Notify us immediately of unauthorized access; we may suspend accounts to protect the platform.

4. Acceptable Use

You must comply with applicable laws and with Meta/WhatsApp policies. If you sell products or services, you are additionally bound by the "Seller Terms of Use" below, which you automatically accept by using OrderInChat for commercial purposes. Prohibited uses include:

• Spam, unlawful marketing, or messages outside allowed policy windows
• Malware, scraping without consent, or degrading platform performance
• IP infringement, illegal content, or violations of third‑party policies

5. WhatsApp Integration

You must maintain a compliant WhatsApp Business account and observe Meta rules (e.g., 24‑hour customer care window, template messaging, opt‑in/opt‑out). We are not responsible for policy changes or service availability of third parties.

5a. AI Features and Connected AI Assistants

• AI output: AI-generated replies, translations, transcriptions and content can be wrong. You are responsible for your AI instructions, for reviewing what the AI sends on your behalf, and for telling customers they are interacting with an AI system where the law requires it.
• Connected AI assistants (MCP): if you connect your store to an AI assistant or agent (for example Claude, ChatGPT, Gemini, Grok, Cursor or another MCP client), you authorise that client to call the tools you approve, including tools that change or delete store data. Actions taken through your connection are treated as your actions. The AI provider's own terms and privacy policy apply to data you share with it. Tool calls consume your AI credits.
• AI assistant shopping (OrderInChat Shopping): if you enable it, shoppers can browse your catalog and build carts from their own AI assistant. You are responsible for your catalog, prices and policies as shown to them; carts are always completed and paid on your store's checkout. Tool calls made by shoppers in your store consume your AI credits. Stores selling prohibited categories (weapons, tobacco or nicotine products, drugs, prescription medicines, adult content, gambling or alcohol) may not enable it, and such products may be deactivated.

6. Plans, Billing & Taxes

Plan-Based Pricing: OrderInChat charges a monthly subscription for your chosen plan (currently Starter, Pro, and Ultra). Each plan includes a pool of AI credits. Optional add-ons (for example extra storage or seats) may be billed separately. Current prices and credit allotments are on our Pricing page and may be updated from time to time. We do not bill based on your monthly sales volume and we do not take a commission on ordinary sales.

• Base Subscription Fee: Monthly fee for your chosen plan, billed in advance.
• AI Credits: Each plan includes a monthly AI credit allotment for messaging and related AI features. Exhausted credits may require a plan change, add-on, or wait for the next cycle depending on your billing settings.
• Add-ons: Extra storage, seats, or other optional capacity may be purchased separately when offered.
• No Sales-Volume Overage: We do not charge overage fees based on how much you sell through the software.
• No Refunds: All subscription fees and add-on charges are non-refundable. Please review your plan carefully before subscribing.
• Plan Changes: You can upgrade or downgrade at any time. Changes take effect at the next billing cycle. Downgrades may result in feature or credit restrictions.
• Billing Cycle: Subscriptions and recurring add-ons are billed monthly in advance.
• Price Changes: We may update pricing from time to time. Existing subscribers will be notified at least 30 days before price changes take effect.
• Taxes: All fees are exclusive of taxes, duties, and government fees. You are responsible for all applicable taxes unless we state otherwise.
• Important: Our subscription fees are for software usage only. They do not affect any payments, refunds, or obligations between you and your customers. Payment processor fees (Stripe, PayPal, iyzico, banks) are charged by those providers under their own terms.

7. Payment Processing (Your Responsibility)

Payment Processing Model

OrderInChat is an order management and messaging platform. We help you track orders, manage customer communications, and operate your storefront and inbox. However:

We never handle the money flow between you and your customers. You process all payments through your own accounts. We may store order metadata (amounts, statuses) for your operations and analytics — not to calculate a sales-volume subscription fee.

How Payments Work:

• Your Payment Methods: You use your own Stripe, PayPal, bank account, cash, or any other payment method to collect money from your customers. Customer funds go directly to your accounts, never through OrderInChat.
• You Are the Merchant of Record: Every transaction is between you and your customer. You set prices, collect payments, issue invoices, handle taxes, process refunds, and manage disputes.
• Order Metadata: Our software may store order details (amounts, completion status, dates) so you can manage fulfillments and reports. This is metadata only—we never access, hold, or transfer customer funds.
• Our Subscription Billing: We charge YOU (not your customers) a plan subscription and optional add-ons for software usage. This is a separate B2B transaction between you and OrderInChat and is not a cut of your customer payments.

Third-Party Payment Providers: If you use payment processors:

• You contract directly with them (Stripe, PayPal, etc.)—not through us
• You are subject to their terms, fees, policies, and risk management decisions
• They may hold, delay, or refuse payments based on their compliance requirements
• OrderInChat has no control over payment processor decisions or disputes
• See Stripe Privacy and PayPal Privacy for their terms

Summary: We provide order management software. You handle payment processing. We bill you a software subscription (with AI credits), not a percentage of your sales.

7a. Accounting Integrations

If you connect an accounting service (QuickBooks Online, Xero or Zoho Books), OrderInChat only sends a copy of each paid order to it as an invoice, creating the matching customer and item where needed; it does not move money, take payments, delete records or otherwise change your books. You remain responsible for reviewing your books, invoices and taxes, and nothing in OrderInChat is accounting or tax advice. The accounting service is governed by its own terms, and Sections 8 and 11 (including integration failures) apply in full.

8. Your Responsibilities as a Business User

You Are an Independent Business

OrderInChat is a software tool only. We do not sell products, process payments, fulfill orders, or act as an intermediary in your business transactions. You operate an independent business and are solely responsible for all aspects of your operations.

You Are 100% Responsible For:

• Products & Services:
  • Sourcing, manufacturing, or acquiring products/services you sell
  • Product quality, safety, legality, and compliance with regulations
  • Accurate descriptions, specifications, warranties, and guarantees
  • Product liability for injuries, defects, or damages caused by your products
• Payment Processing:
  • Setting up and maintaining your own payment accounts
  • Collecting payments from customers via your chosen methods
  • Processing refunds, handling chargebacks, resolving payment disputes
  • Complying with payment processor terms and card network rules
  • Fraud prevention and security for your payment processing
• Order Fulfillment:
  • Picking, packing, and shipping orders to customers
  • Meeting delivery timeframes and providing tracking information
  • Managing inventory, stock levels, and product availability
  • Handling returns, exchanges, and damaged goods
• Customer Service:
  • Responding to pre-sale inquiries and post-sale support
  • Resolving customer complaints, disputes, and dissatisfaction
  • Providing clear refund, return, and warranty policies
  • Maintaining customer records and communication history
• Legal & Regulatory Compliance:
  • Tax collection, reporting, and remittance (VAT, sales tax, income tax, etc.)
  • Consumer protection laws (right of withdrawal, warranties, remedies)
  • Product safety regulations and labeling requirements
  • Data privacy compliance (GDPR, CCPA, PIPEDA, etc.)
  • Import/export regulations and customs compliance
  • Business licenses, permits, and registrations
  • Anti-money laundering (AML) and know-your-customer (KYC) requirements
• Content & Communications:
  • All messages, images, listings, and content you create or send
  • Accuracy of product information, pricing, and availability
  • Compliance with advertising laws and anti-spam regulations
  • Intellectual property rights for content you use
  • Obtaining customer consent for marketing communications
• All Other Business Matters:
  • Any business activity, obligation, or liability not explicitly listed above
  • All aspects of your relationship with customers, suppliers, partners, and authorities
  • Any and all risks associated with operating your business
  • You are responsible for ALL aspects of your business operations at all times

ZERO LIABILITY DISCLAIMER

To the maximum extent permitted by law, OrderInChat has ZERO LIABILITY for: your business transactions, customer disputes, payment issues, chargebacks, product defects, fulfillment problems, regulatory violations, tax issues, data breaches, legal claims, or ANY losses arising from your use of the software or your business operations. We provide software tools—everything else is your responsibility.

9. Ownership & Feedback

Our Platform: OrderInChat software, features, design, and technology belong to us. You get a license to use the software as a service—you don't own the software itself.

Your Content: Your business data, messages, customer information, and content you create belong to YOU. We process this data only to provide the service (see Privacy Policy above).

Your Feedback: If you send us ideas, suggestions, or feature requests, we can use them to improve OrderInChat without paying you or asking permission. This helps us build better features for everyone.

10. Availability

We target high availability (e.g., 99.9% on a best‑effort basis) but do not guarantee uninterrupted service. Maintenance and third‑party outages may occur.

11. Disclaimers & Liability

No Warranties: The service is provided "as is" and "as available" without warranties of any kind to the maximum extent permitted by law. We do not warrant that the service will be uninterrupted, error-free, or meet your specific business requirements. We make no warranties regarding third-party services (WhatsApp, Meta, payment providers, AI services, etc.).

Zero Liability: To the maximum extent permitted by law, HomeHome App Ltd has ZERO LIABILITY for any claims, damages, losses, or expenses arising from your use of OrderInChat, whether based on software defects, service outages, data loss, or any other cause.

No Liability for Software Issues: Even if our software contains bugs, errors, or defects that cause you harm, we accept no liability. You use the software entirely at your own risk. This includes but is not limited to catastrophic data loss, prolonged service outages, software malfunctions, integration failures, or any other technical issues.

Complete Exclusion of Liability: To the maximum extent permitted by law, OrderInChat is NOT liable for:

• Software Defects & Technical Issues: Bugs, errors, malfunctions, data loss, service outages, performance issues, integration failures, or any software-related problems
• Business Operations: Your business transactions, customer disputes, payment processing, product liability, fulfillment issues, or regulatory compliance
• Third-Party Services: Actions, errors, downtime, or policy changes by WhatsApp, Meta, Stripe, PayPal, AI providers, or any integrated services
• Software-Related Business Losses: Lost sales, missed opportunities, customer complaints, or reputation damage arising from software behavior including:
  • Incorrect AI-generated responses sent to your customers
  • Automated messages sent at wrong times or to wrong contacts
  • Failed message delivery or delayed notifications
  • Order management errors or incorrect order statuses
  • Integration failures with your payment systems or other tools
  • Analytics or reporting inaccuracies affecting your business decisions
  • Data corruption, data loss, or inability to access your data
• All Damages: Direct, indirect, incidental, consequential, special, or punitive damages; lost profits, revenue, or data; business interruption; reputational harm; loss of goodwill; cost of substitute services
• Regulatory Actions: Fines, penalties, or sanctions imposed by regulators, tax authorities, consumer protection agencies, or other government bodies
• User Error: Losses arising from incorrect use, configuration errors, misunderstanding of features, or failure to follow documentation
• Any Other Cause: Any loss, damage, or expense arising from your use of OrderInChat, regardless of cause or legal theory

Critical: You use OrderInChat entirely at your own risk. You are responsible for backing up your data, monitoring software behavior, reviewing automated actions, and ensuring the software meets your business needs. We provide the software "as is" without any liability whatsoever.

Some jurisdictions do not allow complete exclusion of liability; in those cases, our liability is limited to the absolute minimum permitted by applicable law.

Mandatory law: Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or any statutory rights that cannot be waived.

12. Indemnification & Protection

You agree to indemnify, defend, and hold harmless HomeHome App Ltd, its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:

• Your use or misuse of the service
• Your business operations, including product sales, customer transactions, and fulfillment
• Your violation of these Terms or applicable laws
• Your content, communications, or materials transmitted through the service
• Any disputes with your customers, suppliers, or other third parties
• Infringement of any intellectual property or other rights of third parties

Complete Protection: HomeHome App Ltd must never be named, involved, or contacted in any legal proceeding, dispute, investigation, or claim related to your business. If HomeHome App Ltd is nevertheless named or involved (whether in the UK or any other jurisdiction), you agree to:

• Immediately work to have HomeHome App Ltd removed and dismissed from the matter
• Assume complete control of the defense on behalf of HomeHome App Ltd
• Pay all legal fees, court costs, translation costs, travel expenses, and all other related expenses
• Pay a 10x multiplier on all such legal costs and expenses as compensation for involving HomeHome App Ltd in disputes that are solely your responsibility
• Compensate HomeHome App Ltd for reputational harm, lost business opportunities, and damage to business relationships

Joint & Several Liability: This obligation is binding on you personally, your business entity, officers, directors, shareholders, employees, and affiliated companies. All parties are jointly and severally liable.

Survival: This obligation survives termination of your account indefinitely and applies to any claims arising at any time from your use of the service.

13. Termination

We may suspend or terminate access for any reason with reasonable notice, including violations or risk to the platform. Upon termination, your access ends and data may be deleted after a reasonable period.

14. Changes

We may update these Terms or the Privacy Policy by posting a revised version with a new effective date. Material changes will be indicated here. Continued use after the effective date constitutes acceptance.

15. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales, without regard to conflict of law principles. You agree that the courts of England and Wales have exclusive jurisdiction to settle any disputes arising from these Terms or your use of the service.

If any third party (including your customers, suppliers, regulators, or other parties) brings legal action against HomeHome App Ltd in any jurisdiction, you agree to defend us, cover all associated costs (including the 10x multiplier), and work to have HomeHome App Ltd dismissed from such proceedings as specified in Section 12.

The English language version of these Terms is authoritative. Any translations are provided for convenience only.

16. Entire Agreement

These Terms (including the Privacy Policy, Seller Terms of Use, and Acceptable Use Policy incorporated herein) constitute the entire agreement between you and HomeHome App Ltd regarding your use of OrderInChat.

By using OrderInChat, you acknowledge that you have read, understood, and agree to be bound by all sections of these Terms, including your acknowledgment that HomeHome App Ltd has zero involvement in your business operations and must never be named in any dispute, claim, or legal matter related to your business.

17. Contact

OrderInChat is operated by HomeHome App Ltd, registered in England and Wales (company number 14381290), registered office 79 College Road, Harrow, London, HA1 1BD, United Kingdom.

Support: info@orderinchat.com

Seller Terms of Use

Important Notice for Sellers

If you use OrderInChat to sell products or services, you are a Seller and these Seller Terms of Use apply to you in addition to the general Terms of Service above.

By using OrderInChat for any commercial sales activity, you automatically accept and agree to be bound by both the general Terms of Service and these Seller Terms of Use.

1. Seller Status & Responsibility

You Are the Merchant: You are the seller, merchant of record, and service provider for all transactions with your customers. OrderInChat is only software that helps you manage your business operations.

Customer Relationship: Your customers are YOUR customers, not ours. All contractual relationships, obligations, warranties, and liabilities exist solely between you and your customers.

Complete Responsibility: You accept 100% responsibility for all aspects of your business as detailed in Section 8 (Your Responsibilities as a Business User) above, including any matters not explicitly listed.

2. Customer Terms & Disclosure Requirements

Your Customers Must Understand: You are legally required to ensure every customer clearly understands and accepts the following terms BEFORE completing any purchase:

Required Customer Acknowledgments

Your customers must acknowledge that:

• Seller Identity: They are purchasing from YOU (the seller), not from OrderInChat or HomeHome App Ltd
• No Platform Liability: OrderInChat and HomeHome App Ltd have ZERO responsibility, involvement, or liability for this transaction
• Seller Responsibility: ALL obligations (product quality, delivery, refunds, support, warranties, legal compliance) belong solely to YOU
• Dispute Resolution: Any disputes, claims, complaints, or legal matters must be directed to YOU only, never to OrderInChat
• Platform Role: OrderInChat is only software used by the seller to manage their business operations
• Direct Relationship: The contractual relationship exists only between customer and seller, with no third-party involvement

How to Comply: You must communicate these terms to customers through:

• Order Confirmations: Include clear seller identification and disclaimer in every order confirmation message
• Invoices & Receipts: Show YOUR business name, contact details, and legal entity (not OrderInChat)
• Website/Store Terms: If you have a website or online store, include these terms in your customer-facing Terms of Service and Terms of Sale
• Pre-Purchase Disclosure: Display prominently at checkout: "You are buying from [YOUR BUSINESS NAME]. OrderInChat is not the seller and has no responsibility for this transaction."
• Customer Support: Include YOUR contact information for support, not OrderInChat's contact details

Reference to Complete Terms: You must also inform your customers that complete legal terms (including privacy policy and acceptable use) are available at:

• This Page: You may link to this complete Terms, Privacy & Cookies page: https://orderinchat.com/privacy-terms
• Your Own Terms: Alternatively, you may copy and adapt the relevant sections (Seller Terms, Privacy Policy, Acceptable Use) to your own website with appropriate attribution
• Clear Notice: Wherever displayed, include: "By purchasing, you accept these terms and acknowledge that OrderInChat has zero involvement in this transaction"

Legal Obligation: Failure to provide these disclosures to your customers does not relieve you of responsibility. Even if your customers are unaware of these terms, YOU remain 100% responsible for all aspects of the transaction and must protect HomeHome App Ltd from any customer disputes or claims.

3. Protection Obligation

You specifically acknowledge and agree that:

• HomeHome App Ltd Must Never Be Named: In any customer dispute, legal action, regulatory investigation, or complaint, HomeHome App Ltd and OrderInChat must not be named, contacted, or involved
• Your Customers Are Your Responsibility: Any action, claim, or complaint by your customers (in any jurisdiction) is solely your responsibility to handle and resolve
• Immediate Correction: If a customer mistakenly contacts OrderInChat or names us in any matter, you must immediately correct the situation and clarify our non-involvement
• Financial Consequences: Any breach of this protection obligation triggers the 10x multiplier and additional costs specified in Section 12 (Indemnification & Protection)

4. Prohibited Seller Activities

In addition to general prohibited uses, sellers specifically may not:

• Sell illegal, prohibited, or restricted goods/services
• Make false, misleading, or deceptive claims about products
• Fail to fulfill orders or provide promised services
• Refuse legitimate refunds or returns required by law
• Collect payments without delivering goods/services (fraud)
• Violate consumer protection laws or regulations
• Present OrderInChat as responsible for transactions
• Direct customers to contact OrderInChat for support

5. Seller Account Termination

We may immediately suspend or terminate seller accounts for:

• High volume of customer complaints
• Fraudulent or illegal activity
• Failure to fulfill orders or provide refunds
• Violation of consumer protection laws
• Any attempt to involve OrderInChat in customer disputes
• Risk to platform reputation or other users

Termination does not relieve you of obligations under Section 12 (Indemnification & Protection), which survive indefinitely.

Acceptable Use Policy

This Acceptable Use Policy applies to all users of OrderInChat. By using the service, you agree to comply with this policy in addition to the general Terms of Service above.

Summary: Use OrderInChat for lawful business purposes only. Do not use the service for illegal activities, spam, fraud, or content that violates third-party rights.

1. Prohibited Activities

You may not use OrderInChat for:

• Illegal Activities: Any activity that violates local, national, or international law.
• Spam & Abuse: Sending unsolicited messages, bulk messaging without consent, harassment, or abusive communications.
• Fraud & Deception: Phishing, scams, misleading claims, impersonation, or fraudulent schemes.
• Intellectual Property Violations: Infringing copyrights, trademarks, patents, or other proprietary rights.
• Malware & Security Threats: Distributing viruses, malware, or attempting to compromise platform security.
• Prohibited Content: Hate speech, violence, discrimination, adult content (where prohibited by law), or content that exploits minors.
• Regulatory Violations: Activities requiring licenses you don't possess (e.g., financial services, healthcare, legal advice without proper credentials).

2. Monitoring & Enforcement

We reserve the right to monitor usage and enforce this policy:

• Automated Monitoring: We may use automated tools to detect spam, prohibited content, or suspicious activity.
• Manual Review: We may review accounts, messages, or content for compliance with this policy.
• Enforcement Actions: Violations may result in warnings, feature restrictions, account suspension, or termination.
• Cooperation with Authorities: We cooperate with law enforcement and may provide account information when legally required.

3. Reporting Violations

If you believe another user is violating this policy, please report it to info@orderinchat.com with:

• Description of the violation
• Supporting evidence (screenshots, links, etc.)
• Your contact information

4. Consequences of Violations

Depending on the severity and frequency of violations, we may:

• Warning: First-time or minor violations may result in a warning email.
• Feature Restrictions: Temporary limits on messaging, contacts, or features.
• Account Suspension: Temporary suspension pending investigation or corrective action.
• Account Termination: Permanent removal for serious or repeat violations.
• Legal Action: We reserve the right to pursue legal remedies for violations that cause harm to OrderInChat, other users, or third parties.

5. Updates to This Policy

We may update this Acceptable Use Policy from time to time. Material changes will be communicated via email or in-product notification. Continued use after the effective date constitutes acceptance of the updated policy.